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Shipments and returns


Packages are generally dispatched within 2 days after receipt of payment and are shipped via DHL with tracking and drop-off without signature. 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. 

We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.


Boxes are amply sized and your items are well-protected.




In general orders must be payd upfront useing paypal.

At Matsuru Germany we have implemented PayPal in a way that we can accept the following payment types even if you don't have a PayPal Account

  • Payment via credit card
    • Master Card
    • Visa
    • American Express
  • PayPal
  • SEPA