General Terms And Conditions
1.1 These terms and conditions shall govern exclusively all transactions between Matsuru Germany, Sabine Stuwe, Hainstr. 26, 04109 Leipzig, Germany (Seller) and its Buyers (Buyer). These terms and conditions shall only apply towards consumer in the meaning of sec. 13 German Civil Code (§ 13 Bürgerliches Gesetzbuch), unless indicated expressly that the terms and conditions shall only apply towards merchants.
1.2 Consumer in the meaning of sec. 13 German Civil Code (§ 13 Bürgerliches Gesetzbuch) means any natural person acting predominantly neither for business reasons nor in connection with an independent professional work.
1.3 The Seller expressly revokes deviating terms and condition of the Buyer. Differing or contrary terms shall not apply except if expressly agreed upon in writing.
2.1 In no case the presentation of products on the website constitutes a binding offer to conclude a contract but indicates an invitation to the Buyer to send an order to the Seller (invitation ad offerendum).
2.2 Only with successful conclusion of the order process on the website the Buyer sends a binding offer to the Seller to conclude a contract (order). For this the Buyer can click on the respective order button in the product detail-view to put the relevant product in the electronic shopping basket. If necessary the Buyer has several options to choose like colour, size and amount. The Buyer has to click on the basket-button to open the electronic shopping-basket to start the order process. In the electronic shopping-basket is a list of all selected products. Here the Buyer has the possibility to make changes on the selection or to withdraw products from the selection list or to abort the order process in total. To continue the order process the Buyer has to fill out the mask of the online-form by entering its name, address and other information requested and by selecting the payment method.
2.3 The order process can be concluded at the end of the order form by clicking on the “binding order” button or any other button with a comparable description. The Seller shall confirm receipt of the order by sending a receipt-confirming-email to the Buyer without undue delay. This confirmation email constitutes no binding acceptance of the order by the Purchaser.
3. Conditions of payment
3.1 The Buyer can choose different payment methods if no specific payment method is given. All possible payment methods are published on the Seller’s website.
3.2 If not agreed otherwise the Seller only performs delivery against payment in advanced. In case of delivery against invoice the purchase price will due immediately without deduction.
3.3 The Buyer shall only have a right of set off counter-claims that have been recognised by declaratory judgment or that are not disputed. The Buyer shall only have a right of retention regarding counter-claims relating to this contract.
4. Retention of Title
4.1 The Seller retains title to the goods until receipt of all payments in full. The Buyer shall handle the goods with due care until transfer of ownership.
4.2 The Buyer shall inform the Seller without undue delay in case of seizure, insolvency, damage or loss of the goods as well as if possession changes.
5. Delivery, shipping costs
Delivery shall be performed within five working days if no other delivery period has been indicated. Costs of freight, delivery and postage are published in the menu of the Seller’s website under the respective link.
6. Consumer’s right of revocation
6.1 The following shall exclusively apply towards consumers:
6.2 Consumer in the meaning of sec. 13 German Civil Code (§ 13 Bürgerliches Gesetzbuch) means any natural person acting predominantly neither for business reasons nor in connection with an independent professional work.
6.3 Exemptions: The right of revocation does not exist on delivery of goods which are not manufactured in advance and for which the manufacture decisively based on the buyer’s individual selection or determination or which are unambiguously specified for the personal needs of the consumer (for example: embroidered uniforms and/or belts). This applies respectively on goods which after delivery are inseparably mixed with other goods.
For further information please follow the link "revocation"
7.1 The warranty orients on the statutory regulations.
7.2 The warranty period following the purchase of used items is 12 months from the date of delivery of the item.
7.3 The following shall exclusively apply towards merchants:
7.4 Precondition for any warranty claim of the Buyer is the Buyer’s full compliance with all requirements regarding inspection and objection established by sec. 377 German Commercial Code (Handelsgesetzbuch). The warranty period is 12 months from the date of passing of risk.
7.5 The warranty following the purchase of used items is excluded with the exception of absence of guaranteed characteristics or in case of fraudulent intent.
8.1 In case of intent, gross negligence or absence of guaranteed characteristics the Seller shall be liable without limitation for damages.
8.2 In case of slight negligence the Seller shall be liable without limitation for damage to life, to body and/or to health. In case that the Seller fails to meet its contractual obligations caused by slight negligence, or in case of impracticability or in case of breach of major contractual obligations the Purchaser only shall be liable for damage of a nature that is foreseeable and typical for this type of contract.
8.3 In any other case the Seller’s liability shall be excluded with the exception of compulsory liability under the Product Liability Act (Produkthaftungsgesetz).
9. Passing of risk
9.1 The following shall exclusively apply towards merchants: If not otherwise agreed upon expressly delivery shall be performed ex-works.
10. Miscellaneous provisions
10.1 Assignment of Buyer’s claims needs to be accepted by the Seller.
10.2 This contract shall be governed by the laws of the Federal Republic of Germany, excluding the Convention on Contracts for the International Sale of Goods. Any compulsory provisions on consumer law of the Buyer’s country of origin shall prevail.
10.3 The following shall exclusively apply towards merchants: Place of jurisdiction is the place of the Sellers’s company.
11. Platform for online dispute resolution (OS)
The European Commission provides a platform for online dispute resolution (OS), which can be found here:
Consumers have the opportunity to use this platform for the settlement of their dispute.
We are participating in a dispute settlement procedure by the Consumer Complaint Arbitration:
Consumer Complaint Arbitration:
Zentrum für Europäischen Verbraucherschutz e.V.
Phone: 07851 / 991480